Return Policy

At Buy Vibe Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. You may request a return within 7 days of receiving your order if the product is unused, in its original packaging, and in resalable condition, or if the product is damaged, defective, or incorrectly shipped. To begin the return process, please contact our support team at buyvibe.store1@gmail.com with your order number and a brief explanation of the issue. Our team will guide you through the next steps.

Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund. If your return is approved, a refund will be processed to your original payment method. Please note that refunds may take 5 to 7 business days to reflect in your account, depending on your bank or payment provider.

Certain items are not eligible for return or refund. These include items purchased during clearance or promotional sales, products that have been used or are not in their original condition, and items returned after the 7-day return window.

At this time, we do not offer direct exchanges. If you wish to replace an item, please return the original item for a refund and place a new order.

If you have any questions or concerns regarding your return, feel free to contact us at buyvibe.store1@gmail.com. Our support team is available during business hours and ready to assist you.